Our founder, Shao-Ning Johnny Chou, started BEST in 2007 to pioneer a new business model leveraging technology to transform China’s logistics and supply chain industry.

We are a leading and fastest-growing Smart Supply Chain service provider in China. Our multisided platform combines technology, integrated logistics and supply chain services, last-mile services and value-added services. BEST Cloud, our proprietary technology platform that seamlessly connects our systems with those of our ecosystem participants, is the backbone that powers our integrated services and solutions. Our logistics and supply chain services encompass B2B and B2C supply chain management, express and less-than-truckload delivery, cross-border supply chain management and a real-time bidding platform to source truckload capacity. Our last-mile services include online merchandise sourcing and store management for convenience stores as well as B2C services. In addition, we provide value-added services to support our ecosystem participants and help them grow.

We believe we are well positioned to transform the logistics and supply chain industry in China and capture growth opportunities in the New Retail era, which is the seamless integration of online and offline retail to offer a consumer-centric, omni-channel and global shopping experience through digitization and just-in-time delivery.

Company Values

  • Mission

    • We enable New Retail. We are Smart Supply Chain.
  • Vision

    • Empower Business. Enrich Life.
  • Values

    • Customer-First [Exceed expectations of customers and partners]
    • Teamwork [Commit to the success of the team ]
    • Forward-thinking [Pursue excellence and continuous innovation]
    • Trustworthiness [Provide reliability by delivering on promises]
    • Responsibility [Be engaged in and committed to assignments]


  • Became a member of “IAECE”
  • BEST Express was awarded “2016 BEST Tech Innovation for Chinese Express Companies” by China Post and Express News
  • BEST Express won the “Quality Service Lark” award on 2017 Logistics Customer Service Exchange Conference
  • BEST Inc.’ partnership with “Fook Lam Moon”, a COFCO brand, is recognized as an example for innovative services on 2017 Beijing International Fair for Trade in Services
  • BEST Inc. was recognized as “2017 Top 10 Logistics Information Application Enterprise” by China Federation of Logistics & Purchasing; Zhang Yanbing, Vice President of BEST Inc. was awarded as “2017 Top 10 Figures for China’s Logistics Information Application”


  • Expanded logistics business to Australia, Japan and Korea.
  • Completed a new round of $760 million Private Placement.
  • Best Express and Best Freight released mascots “Dear” and “Carryman”.


  • BEST Express was awarded the Deputy - Chairman Enterprise of the 2nd Council of China Express Association. Richard Zhou, VP of BEST Inc and GM of BEST Express, was appionted deputy chairman of the Association.
  • Acquired 360hitao, set up US Branch and BEST Global BU.
  • Launched BEST Store.


  • In 2014 was elected as the best case of China logistics and purchasing information
  • Was elected "Red Herring" in the 2014 annual list of top 100 enterprises in Asia
  • Got a distinct division in 2014 ninth session of China's most investing enterprises list
  • Achieved the award for outstanding electricity storage and logistics service
  • Won Sohu award for best Mobile Marketing
  • Got the first prize for 2014 China most potential employer


  • Received the title of 2013 high-value e-business service
  • Became 2013 peak season service support advanced unit
  • Won 2013 China's e-commerce logistics innovative service prize
  • Entered the Top 20 of 2013 annual Chinese e-commerce warehousing service
  • Once again achieved the top place in 2013 "Zheshang" national Top 500


  • Received the 2012 advanced unit title for provincial civil service
  • Received the title of "Hangzhou high-tech enterprise"
  • Got 4 A logistic enterprise qualification issued by China Federation of Logistics and Purchasing
  • Became the leading supplier of Herbalife in 2012


  • Was selected for "China excellent e-commerce logistics enterprise alliance" and won "China e-commerce service quality prize"
  • BEST Inc Chairman and CEO Johnny Chou got the title of distinguished expert of 1,000 Talents Plan issued by Central Organization Department
  • Won Septwolf "Hundred Regiments Campaign" quartet cooperation victory memorial trophy
  • In 2010 became the advanced enterprise in Binjiang district, Hangzhou city


  • R&d division in the report "Analysis and research on collaborative outsourcing" defined "BEST Logistic" as Zhejiang province logistics management outstanding case
  • The report "Analysis and research on collaborative outsourcing" written by R&d division was defined as an outstanding case of Zhejiang province logistics management
  • Become the BEST Inc carrier of "EXR (Shanghai) trading co., LTD."
  • Become the best air freight service carrier of the year of "Hangzhou Amphenol FeiFeng communications products co., LTD."
  • Attended "e-business meeting" and was awarded as the most trustworthy e-business by global e-business
  • Won "the award of development and support in logistics system as Li Ning’s partner" and " prize of generous support Li Ning for 20 years "
  • Obtained 3A logistics enterprise qualification presented by China Federation of Logistics and Purchasing
  • Obtained Metersbonwe’ s 2009 "New carrier of the year award"
  • As a representative of high-tech logistics, became the member of "Hangzhou information association"
  • Built the first e-commerce OFC in Shanghai, and launched a new concept of integration of e-business and service


  • Become the Committee unit of "Zhejiang supply chain association"
  • Become information partner of China mobile Corporation, Zhejiang
  • Launched warehousing services, created entities operating network nationwide
  • Obtained Lining 2008 "Cohesion" best partner award

Before 2009

  • First obtained Alibaba and Foxconn financing of 15 million US dollar
  • BEST Inc registered in Hangzhou